FAQs

Frequently Asked Questions

What is the return policy?
What are the shipping options?
What are your payment modes?
When will I receive my order?
What do I do if I never received my order?
What do I do if I received a defective order?
How do I make changes to an order I’ve already placed?
Where are you located?

What is the return policy?

We accept exchanges and refunds on a case-by-case basis.

If your item is found to be defective or damaged, kindly inform us within 7 days with details of the product defect. However, we will not be liable for any damage or loss caused by the shipping companies.

Returns will be reimbursed in Cak Cak Kuti Store Credit.

Digital products are non-exchangeable or non-returnable

Sale and markdown items are also non-returnable and non exchangeable.

If you are unsure of the eligibility of returns of your product, please contact our team at sales@cakcakkuti.com.

We do reserve the right not to allow the return of products or refund of any transactions.

What are the shipping options?

All orders will be delivered via tracked mail to ensure they reach you in good order. Mailing will be done via Singpost's registered mail, SmartPac, EasyParcel or other third-party courier services, depending on the nature of your parcels.

Shipping fees is a flat rate of S$3.80 only. Purchases of above $100 entitles you to a FREE shipping.

What are your payment modes?

We accept payments via PayPal and PayNow (UEN 53252041J).

When will I receive my order?

Due to COVID-19 safety measures, mailing days are limited to every Tuesday and Thursday.

You will be notified via email with the tracking number once your order has been mailed out. Shipping usually take 3-5 days upon notification.

Tracking numbers are usually traceable once it is collected and processed by the courier. Do give it at least 24 hours for it to be processed on the courier's end. If your order was completed during weekend/public holidays, it will be traceable on the next working day.

What do I do if I never received my order?

Drop us an email at sales@cakcakkuti.com and we'll assist you in tracking your parcel.

What do I do if I received a defective order?

If your item is found to be defective, you may request for an exchange. Send us an email detailing of the defects and provide us with some pictures too.

How do I make changes to an order I’ve already placed?

Drop us a quick email at sales@cakcakkuti.com. If we've not dispatched your order yet, we will be able to adhere to your exchange requests.

However, if your order has been mailed out, you may arrange for an in-store exchange once you've received the item. Kindly contact us to make an appointment prior to the exchange.

Where are you located?

Our office address is at 12 Hoy Fatt Road #06-01 Bryton House Singapore 159506. Due to COVID-19 safety measures, we are unable to accept any visitors to our office at the moment. You may contact us via email for any enquiries.